Privacy Policy

Marusho Hotta Co., Ltd. is a yarn and textile materials company based in Tokyo, Japan, serving buyers globally through this digital catalogue.

When you use our contact or sample request form, we collect:

• Your name and company name
• Your email address
• Your location or shipping destination
• The content of your message, including any product references

We do not collect payment information through this site. You can browse the catalogue without an account; account registration is optional and unlocks landed pricing and the in-app sample list — see below.

If you choose to register an account to view pricing details and submit sample requests faster, we additionally collect:

• Your full name
• Your job title and company name
• Your work email address
• Your password, stored as a salted hash — we never see the plaintext

We manually review each registration to confirm that the email, company, and role correspond to a legitimate trade contact. This keeps pricing visible only to genuine buyers. We may contact you at the email you provided to confirm details. Your account ends up approved, rejected, or pending; we notify you of the outcome by email, and a rejection includes the reason.

We use your information solely to:

• Respond to your inquiry or sample request
• Route your message to the right person
• Decide whether to approve a buyer account
• Improve our catalogue and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

FOB, EMS, and sea-freight pricing is visible only to approved account holders. If we cannot verify your business, we may reject the registration. You can request the reason or appeal by replying to the rejection email or contacting us through the contact form.

We process personal information lawfully, in good faith, and only to the extent necessary to fulfill your request, run your account, or improve our services. We comply with applicable privacy and data protection laws in the jurisdictions where we operate. Because we operate internationally, your data may be processed in countries outside your own.

We retain inquiry data and account profiles only as long as necessary for legitimate business purposes, or until you request deletion. Rejected registrations are retained briefly to prevent re-submission abuse and are then removed.

You may have the right to access, correct, or request deletion of your personal data, including the data tied to your account. To exercise any of these rights, reach us through the contact form on our Contact page. We will respond promptly.

We use only the cookies needed for the site to work: an authentication session cookie when you are signed in, and a first-party analytics cookie for anonymous page-view counts. We do not use advertising, retargeting, or cross-site tracking cookies.

We may update this policy as our services evolve. The date above reflects the latest revision.

For privacy-related questions or requests, use the contact form and select "Other" as the inquiry type.